Refund Policy

7-Day Buyer Protection

Buyers have up to 7 days from the delivery date to inspect their items and request a refund if the item is significantly not as described, damaged, or never arrived.

Eligible Reasons for Refund

• Item not received
• Item is defective or damaged
• Item does not match the listing description
• Service was not provided as agreed

Evidence Requirements

When requesting a refund, you must provide clear photographic or video evidence of the defect or issue. For services, chat records and delivery proof will be reviewed.

Escrow Freeze

Once a refund request or dispute is opened, the funds held in escrow for that specific transaction are frozen. They will not be released to the seller until the dispute is resolved.

Timeline

Platform administrators typically review and make a decision on refund requests within 3-5 business days. Approved refunds may take an additional 3-5 days to reflect in your original payment method.